Refund policy

OVERVIEW

This domain name https://purfermeproject.com/ and its related sub‑domains, sites, services, and tools (collectively, “Website”) is owned and operated by Purferme Project Private Limited. Throughout the Website, the terms “we”, “us” and “our” refer to Purferme Project Private Limited, bearing CIN No.: U10790KA2024PTC191717 (which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to include its successors, affiliates, and permitted assigns) (“Puŕ Fermé Project”). This Return and Refund Policy (“Return and Refund Policy”) explains the details of processes and procedures.

 

RETURNS AND REFUNDS POLICY

Purchases made from the online store of https://purfermeproject.com cannot be returned after purchase. We offer full replacement of products that might be damaged in transit. Replacement orders are processed soon after our customer support team validates the damage via communication over e‑mail or phone.

Replacement Orders will be processed only if the query is raised within 7 days of placing the order. Any queries or concerns beyond 7 days from the order‑confirmation date will not be entertained. We will take the returned product back with us and issue a refund to you by way of a discount coupon of same amount that can be accrued on any product on our website.

 

CANCELLATION POLICY

Any cancellations can be processed within 24 hours of placing the order by writing to us at info@purfermeproject.com. Refund for cancelled orders will be processed to the original mode of payment within 5‑10 working days.

 

YOU AGREE AND CONFIRM:

• In the event that a non‑delivery occurs on account of a mistake by you (for example, wrong name or address or any other incorrect information) any extra cost incurred by Puŕ Fermé Project for re‑delivery shall be claimed from you.

• Before placing an order, you will check the product description carefully and by placing an order you agree to be bound by the conditions of sale included in the item’s description.

 

EXCEPTIONS AND RULES

• Puŕ Fermé reserves the right to restrict exchange of items if the customer breaches or misuses this policy, as determined at Puŕ Fermé’s sole discretion. 

• If you purchased an item with a free gift/offer and you wish to return the main item, you must return the free product as well. 

• Puŕ Fermé will not be liable for products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Puŕ Fermé is not responsible for its delivery back to the user. 

• Puŕ Fermé reserves the right to amend this policy at any time. Please check our website for the most up‑to‑date information.

By making a purchase from https://purfermeproject.com, you acknowledge and agree to abide by this Return and Refund Policy.

Thank you for shopping with us! We appreciate your business and are here to assist you with any inquiries or concerns.

 

GRIEVANCE OFFICER

For registering your concerns, complaints or grievances, please write to our designated officer at the email address mentioned below in relation to any violation of this Policy or applicable laws. The designated officer shall redress the concerns, complaints or grievances in accordance with applicable laws.

Mr. Abhinav Sharma 

Designation: Founder 

Purferme Project Private Limited, 

Cabin 12, GB 120, High Street Mall, 

Kapurbavdi, Thane – 400608 

Email: info@purfermeproject.com 

Phone: +91‑9892640386 

Time: Mon – Fri 10:00 – 17:00

 

HOW TO CONTACT US

Questions about this policy should be sent to us at info@purfermeproject.com.